I’ve had the great pleasure over the last two weeks to review more than 60 comments posted on “My 12 Rules for Success.” Thanks for sharing how the rules applied to your career and how they’ve inspired you for future success. Each of the 12 rules resonated with so many of you, but four dominated. Here's my "best of" compilation in order of popularity. Feel free to agree, disagree and comment some more.
Most favorite rule
Rule #12: View every problem as an opportunity to grow.
The last one about viewing every problem as an opportunity to grow is the best one. it
just wipes all the problems from your life slate leaving just a big smiley face there. thanks for the insights, keep ‘em coming. -- Posted by: asma tariq
I´m familiar with these 12 rules because I did my internship at BWI Marriott airport, and I would like to let people know that those rules are very helpful at the moment of truth, especially the numbers 4,5,6,8 and 12, and if you work following them, your job become easier and as an associate you get really good feedback from your customers and then you want to make it better next time. -- Posted by: Cecilia Marfil
Excellent rules all. The preponderance of our energies are spent resolving problems. They are also our greatest opportunity to learn. So while constantly improving is important, the best way to actually accomplish that is to springboard from problem resolution. Thanks for sharing your rules of success, Bill. They are, indeed, pearls. -- Posted by: Robert Gill
Second favorite rule
Rule #5: Do it and do it now. Err on the side of taking action.
I am the director of a nursing program, and your advice is very welcome and applicable in all I do with students, facilities, medical professionals, educators, and patients. My favorites are 1,2,3,6,8,9,10,11,12, as I already embrace those in what I do (though there is always room for growth in each area). I will now work to integrate the others as I continue to grow in my role. -- Posted by: Heather Huber
Well I really like rule #5. There is much to learn from your rules and one of the lessons for me is that I should write my own rules down! Thank you for posting these; they are truly enlightening. -- Posted by: Brian
My favorite rule is #5. Nine times out of ten action, even the wrong action is better than inaction. -- Posted by: Leonard Betts
Love the concept of erring on the side of taking action. Seems like a lot of leaders try to analyze too much and as a result miss opportunities. I've always believed in action and then adjusting for what's not working well. -- Posted by: John Finegan
Third favorite rule
Rule #9: It's more important to hire people with the right qualities than with specific experience.
Thank you Bill for helping me put trust into leaders who hire. Number 9 really hits home. I love being able to have the comfort to know that there are leaders who understand that those with the right qualities are able to learn the skills necessary to excel at a particular job. Thank you. -- Posted by: Joshua
On #9, agreed… tasks can be trained, values can't. In a world that seems to stress certificates and degrees over heart-centered contributions (they'd do it for free), and deep-rooted caring (old fashioned values), we'll need to be mindful about missing the point among the processes and paperwork associated with finding great people. Thank you for sharing your advice and wisdom. It's priceless and appreciated! -- Posted by: Tom Wachowski
"It's more important to hire people with the right qualities than with specific experience” strikes a chord with me. Thank you Mr. M. -- Posted by: Cheryl
I also feel strongly about #9. The person -- especially their character -- are more important (to me) than education or experience. Good people do good things. -- Posted by: Hank Mancini
Fourth favorite rule
Rule #2: Take good care of your associates, and they'll take good care of your customers, and they'll come back.
Wow, this is gold. Sometimes, I can feel that employees at a business aren't being treated well because of how they treat me as a customer. -- Posted by: Glenn G
I'm so happy to see #2 Take good care of your associates, in my experience this is often forgotten, and its so important! Your associates are your front line of customer service. -- Posted by: Melinda Thibodeau
My favorite is #2--seems the great leaders understand that the employees treat the customer the way they are treated by management and invest time in appreciating, motivating, and training and developing their associates. (this truth seems to be lost today on our process-oriented type managers). -- Posted by: Jim McDowell
Mr. Marriott, somewhere along the way, perhaps it was in Service Excellence, I read your "Take care of your associates and they will take care of your customers..." rule. It has been a very good piece of guidance. -- Posted by: David Broadbent
Thanks for all the comments and for helping me keep Marriott on the move.