An “Unusual” Cup of Joe

April 24, 2017
The Bo'i+o coffee shop at the Renaissance Santo Domingo Jaragua Hotel in the Dominican Republic

If you’ve read my blog before, you know one of the great pleasures of my job is to visit our properties and associates. It’s something my father loved to do, too. He taught me the importance of being seen in the hotel—being present and having a connection with the people who work there. Over the years, I’ve also come to love the uniqueness of each hotel and its location. In a sea of hotels, I love finding out what makes each hotel different and the people who work there special.

A couple of months ago I had the pleasure of visiting our Renaissance Santo Domingo Jaragua Hotel in the Dominican Republic. The Renaissance brand prides itself on the unusual, even using the tagline “Business Unusual.” They celebrate innovation and creativity, originality and expression. That commitment is on display not just in the way our associates care for guests, it even comes out in the physical design of each hotel. Renaissance Hotels echo and embrace its community.

The Pucamaima University design students in their winning design.

The Renaissance in Santo Domingo is a great example of using their space to reflect the neighborhood. They looked to local design talent to help create a new coffee shop. They partnered with design school The Pucamaima University in Santo Domingo to hold a design contest for its students. The winning design includes a bright and modern space with a signature element: wall art representing a young Dominican girl. They named their muse “Ana.” It is a beautiful piece of art by local artist Willy Gomez.

Now the Bo'i+o coffee shop is getting rave reviews from guests and locals who frequent the shop. It’s a win-win… for the Renaissance, for the design students who bolstered their resumes, and for the neighborhood.

I applaud the Renaissance Santo Domingo Jaragua for celebrating the unique opportunities of its community and people. They created an unusual experience with their coffee shop—not just another cookie cutter place for a cup of joe. I hope you’ll visit and try it out for yourself.

I’m Bill Marriott and thanks for helping me keep Marriott on the move.

Listen to Audio

Tweet, Tweet

April 11, 2017
Associates at The Westin Santa Fe in Mexico City shared this photo as part of the #MICultureChat. Last March I blogged about the fun I had doing my first Twitter chat. In that post I promised I’d do another one because I enjoyed the experience so much. Recently, I sat...

Good Business = Helping Communities

March 27, 2017
Late last year, I had the opportunity to speak at the Annual Celebration of the Center for NonProfit Advancement. They are the leading advocate for nonprofit organizations in the Washington D.C. metro area. They have been doing tremendous work as champions for all nonprofits in our community. At the celebration...

People First – Always

March 9, 2017
Visiting with our terrific associates at the Marriott Marquis Washington, DC Today our company was recognized on FORTUNE’s list of “100 Best Companies to Work For.” We’ve made the list before. In fact, Marriott has now been on this list every single year since it was first introduced back in...

Acting With Integrity

February 21, 2017
Integrity is essential in the business world. Without it, there is nothing trustworthy about a brand. There can be no long-term success for a company that doesn’t uphold uncompromising standards. At Marriott International, we have five core values that are the bedrock to everything we do. Acting with integrity is...

Diversity & Inclusion Matters

February 6, 2017
The team at the Marriott Marquis Washington, DC With over 6,000 hotels in more than 120 countries and territories, it’s vital to our company’s success that we reach across cultural borders to embrace differences. When unity is a priority, it strengthens our family of associates, which leads to a warm...

The Spirit of Aloha

January 17, 2017
If you’ve read my blog before, you know that I believe culture is everything. It’s the foundation to all that we do—in the interaction with our guests, associates and communities. And while Starwood didn’t have the multi-decade legacy of Marriott, they did have a belief in the importance of service...

How to Keep Your New Year’s Resolution

January 3, 2017
Every year around this time, people start frantically making their New Year’s resolutions. What am I going to change? How am I going to make those changes? There are few people who actually keep those resolutions throughout the year—most people tend to let their resolutions slip as their passion for...

Shared History of Giving

December 20, 2016
This has been a significant year for Marriott International as we combined with Starwood Hotels & Resorts to create the world’s largest hotel company. And when we linked the Starwood Preferred Guest program to Marriott Rewards, we created the strongest loyalty program in the industry. There’s power in numbers. We...

Farewell to an American Hero

December 19, 2016
My family with John Glenn at our Key Bridge Marriott Hotel in 1962. In 1962, I watched in awe as John Glenn became the first American to orbit the Earth. It was an incredible feat. The times were so uncertain and full of worldwide turmoil. But that flight gave Americans...

Loyalty Matters

December 6, 2016
Tuni Kyi at our Awards of Excellence celebration at Marriott International Headquarters. I have spent my life in and out of hotels, meeting our incredibly dedicated, passionate and warm associates who tirelessly dedicate themselves to providing guests with the most memorable experience possible. They simply are the best in the...