The Spirit of Aloha

January 17, 2017
If you’ve read my blog before, you know that I believe culture is everything. It’s the foundation to all that we do—in the interaction with our guests, associates and communities. And while Starwood didn’t have the multi-decade legacy of Marriott, they did have a belief in the importance of service...

How to Keep Your New Year’s Resolution

January 3, 2017
Every year around this time, people start frantically making their New Year’s resolutions. What am I going to change? How am I going to make those changes? There are few people who actually keep those resolutions throughout the year—most people tend to let their resolutions slip as their passion for...

Shared History of Giving

December 20, 2016
This has been a significant year for Marriott International as we combined with Starwood Hotels & Resorts to create the world’s largest hotel company. And when we linked the Starwood Preferred Guest program to Marriott Rewards, we created the strongest loyalty program in the industry. There’s power in numbers. We...

Farewell to an American Hero

December 19, 2016
My family with John Glenn at our Key Bridge Marriott Hotel in 1962. In 1962, I watched in awe as John Glenn became the first American to orbit the Earth. It was an incredible feat. The times were so uncertain and full of worldwide turmoil. But that flight gave Americans...

Loyalty Matters

December 6, 2016
Tuni Kyi at our Awards of Excellence celebration at Marriott International Headquarters. I have spent my life in and out of hotels, meeting our incredibly dedicated, passionate and warm associates who tirelessly dedicate themselves to providing guests with the most memorable experience possible. They simply are the best in the...

Great Workforce, Great Workplace

November 21, 2016
Some of our great workforce at the Berlin Marriott Hotel. Whether it’s a pat on the back, a handshake, a trophy or award, everyone likes to be affirmed for the work they’ve done. I, for one, like to hear positive feedback. It helps me know for certain that we are...

Ordinary Heroes

November 10, 2016
Greeting veterans at Marriott International Headquarters. Veterans are ordinary men and women who chose to do something extraordinary with their lives—to sacrifice their time and talent for the good of their country. Veterans and Marriott share similar values: loyalty, respect, integrity, dedication. It’s a common thread that makes veterans a...

Hiring for Character

October 24, 2016
My brother, Richard Marriott, with Los Angeles Youth Achievement honoree, Henry Aguiluz, employed for more than one year at the JW Marriott LA Live. Before my dad opened the first Marriott hotel in 1957, he had already spent decades building and growing the restaurants and airline catering business that were...

Making an Impact

October 17, 2016
The newest class of SoCal ROC students. Winston Churchill once said, “We make a living by what we get, but we make a life by what we give.” I believe this. Our company believes this. We can work hard and be successful in our pursuits, but we really experience life...

Remembering ‘Bus’

October 6, 2016
Bus at his summer home on Lake Toxaway. M.O. “Bus” Ryan passed away on September 16, 2016. Bus joined Marriott in 1960 – when we had just two hotels. I brought him on board from Hilton, which I considered to be the most successful hotel chain at the time. Bus...