An “Unusual” Cup of Joe

The Bo'i+o coffee shop at the Renaissance Santo Domingo Jaragua Hotel in the Dominican Republic If you’ve read my blog before, you know one of the great pleasures of my job is to visit our properties and associates. It’s something my father loved to do, too. He taught me the...

Tweet, Tweet

Associates at The Westin Santa Fe in Mexico City shared this photo as part of the #MICultureChat. Last March I blogged about the fun I had doing my first Twitter chat. In that post I promised I’d do another one because I enjoyed the experience so much. Recently, I sat...

Good Business = Helping Communities

Late last year, I had the opportunity to speak at the Annual Celebration of the Center for NonProfit Advancement. They are the leading advocate for nonprofit organizations in the Washington D.C. metro area. They have been doing tremendous work as champions for all nonprofits in our community. At the celebration...

People First – Always

Visiting with our terrific associates at the Marriott Marquis Washington, DC Today our company was recognized on FORTUNE’s list of “100 Best Companies to Work For.” We’ve made the list before. In fact, Marriott has now been on this list every single year since it was first introduced back in...

Acting With Integrity

Integrity is essential in the business world. Without it, there is nothing trustworthy about a brand. There can be no long-term success for a company that doesn’t uphold uncompromising standards. At Marriott International, we have five core values that are the bedrock to everything we do. Acting with integrity is...

Diversity & Inclusion Matters

The team at the Marriott Marquis Washington, DC With over 6,000 hotels in more than 120 countries and territories, it’s vital to our company’s success that we reach across cultural borders to embrace differences. When unity is a priority, it strengthens our family of associates, which leads to a warm...

The Spirit of Aloha

If you’ve read my blog before, you know that I believe culture is everything. It’s the foundation to all that we do—in the interaction with our guests, associates and communities. And while Starwood didn’t have the multi-decade legacy of Marriott, they did have a belief in the importance of service...

How to Keep Your New Year’s Resolution

Every year around this time, people start frantically making their New Year’s resolutions. What am I going to change? How am I going to make those changes? There are few people who actually keep those resolutions throughout the year—most people tend to let their resolutions slip as their passion for...

Shared History of Giving

This has been a significant year for Marriott International as we combined with Starwood Hotels & Resorts to create the world’s largest hotel company. And when we linked the Starwood Preferred Guest program to Marriott Rewards, we created the strongest loyalty program in the industry. There’s power in numbers. We...

Farewell to an American Hero

My family with John Glenn at our Key Bridge Marriott Hotel in 1962. In 1962, I watched in awe as John Glenn became the first American to orbit the Earth. It was an incredible feat. The times were so uncertain and full of worldwide turmoil. But that flight gave Americans...